Terms of service.

These Terms of Service are an agreement between you, the business using the platform, and VEYRONIS LLC (“VEYRONIS”, “we”, “us”). By opening an account, integrating the platform or using any part of it, you accept them. If you accept on behalf of a company, you confirm that you have the authority to bind it.

A separate written agreement signed with us, such as a Professional or Enterprise order, takes precedence over these terms where the two differ.

VEYRONIS provides software for accepting online payments in multiple currencies, screening transactions for fraud, calculating VAT, GST and sales tax, reporting, managing disputes and chargebacks, and scheduling payouts, together with SDKs, a REST API, webhooks and platform plugins (the “services”).

VEYRONIS LLC is a technology provider, not a bank. Payment processing, the holding of funds and the settlement of funds are performed by regulated third-party payment providers and acquiring partners. Funds owed to you are held by those providers until they are paid out.

To use the services you may be asked to accept the terms of those providers. Where their terms apply to processing or settlement, they apply in addition to these terms.

You must give accurate, complete information about your business, its owners and what it sells, and keep it up to date. We and our payment partners may verify that information, ask for supporting documents, and decline or close an account where verification cannot be completed.

You are responsible for the security of your credentials and API keys and for everything done with them. Tell us at once if you believe they have been compromised.

The Standard plan is charged at the rate published on our pricing page: 8.9% + €0.40 per transaction. Professional and Enterprise fees are those agreed with you in writing. There is no setup fee on any plan.

Fees are deducted from the amounts processed before payout. If we change the published rate, we will give you notice before the change applies to your account.

Payouts are made on a next-day basis, on the schedule selected for your account, and each transfer comes with a statement. Timing depends on banking days and on the receiving bank, and a payout may be delayed where a transaction is under review.

On the Standard plan, a rolling reserve of 10% of processed volume is held as cover against refunds, chargebacks and other liabilities, and is released on a rolling basis. On other plans the reserve is the one agreed with you. The reserve may be adjusted where the risk profile of your account changes; we will tell you when that happens.

You are responsible for the goods and services you sell and for refunds, disputes and chargebacks that arise from them, including any related fees charged by card networks or payment partners. We provide tools to respond to disputes and will pass on the evidence you submit, but the outcome is decided by the card issuer or network, not by us. Amounts due for refunds and chargebacks may be deducted from your balance, your reserve or later payouts.

You agree to:

• use the services only for lawful sales of the goods and services you described when you opened your account;
• follow the Acceptable Use Policy and the rules of the card networks and payment methods you accept;
• give your own customers clear terms, prices, refund conditions and a way to contact you;
• handle any payment and personal data you receive in line with the law and with applicable security standards.

The tax features calculate VAT, GST and sales tax from the information available at the time of sale. You remain responsible for registering with tax authorities, filing returns and paying the tax due, and for checking that the settings applied to your account fit your business. Nothing in the services is tax advice.

We work to keep the services available, but we do not promise uninterrupted operation unless a written service-level agreement with you says so. We may add, change or withdraw features; where a change materially reduces what you rely on, we will give reasonable notice.

We own the platform, its software, documentation and brand. We grant you a limited, non-exclusive, non-transferable right to use them to accept payments for your business while your account is open. You keep all rights in your own content and data. You may not copy, resell or reverse-engineer the services except where the law expressly permits.

Our Privacy Policy explains how we handle personal information. When we process information about your customers in order to provide the services, we do so on your instructions and you are responsible for having the right to share it with us.

Each of us will keep the other’s non-public business and technical information confidential, use it only for the purposes of this agreement, and disclose it only to those who need it, or where the law requires.

Except as stated in these terms or in a written agreement with you, the services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

To the fullest extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data.

Our total liability arising out of these terms in any twelve-month period is limited to the fees you paid us during that period. Nothing in these terms limits liability that cannot be limited by law.

You will indemnify VEYRONIS LLC against claims, losses and costs brought by third parties that arise from your products or services, your breach of these terms or of the law, or your dealings with your own customers.

There is no minimum term. You may close your account at any time by writing to us. We may suspend or close an account, with notice where the circumstances allow, if these terms or the Acceptable Use Policy are breached, if our payment partners require it, or if the account presents a risk we cannot reasonably manage.

When an account closes, transactions already in progress are completed, amounts you owe remain due, and the reserve is released once the period during which refunds and chargebacks can still arise has passed.

Neither of us is responsible for a failure or delay caused by events beyond reasonable control, including failures of networks, banks, card schemes or public infrastructure.

We may update these terms. When we do, we will change the date at the top of this page and, for material changes, notify account holders by email before the change takes effect. Continuing to use the services after that date means you accept the updated terms.

These terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these terms or the services will be brought exclusively in the state or federal courts located in Colorado, and each of us consents to the jurisdiction of those courts.

Questions about these terms: VEYRONIS LLC, 601 S 10th St, Gunnison, CO 81230, United States, or contact@veyronis.io.